These Terms and Conditions ("Terms") apply to all orders and purchases made via the Flowers Mill Hill website. By placing an order for flower delivery online, you agree to be bound by these Terms. These Terms are applicable to all customers based in Mill Hill and surrounding areas and outline the legal agreement pertaining to orders, payments, cancellations, liability, and governing law for all transactions completed on our e-commerce platform.
"Customer" refers to any individual or entity placing an order via the Flowers Mill Hill online store.
"We", "us", "our" refers to Flowers Mill Hill, the online flower delivery service operating in Mill Hill and nearby locations.
"Site" refers to the online store where orders are placed.
"Products" refers to all items (flowers, arrangements, bouquets, and gifts) available for purchase on the site.
These Terms and Conditions are applicable to all flower delivery orders placed on our website for delivery within Mill Hill and surrounding areas. All other policies, including our Privacy Policy and Returns Policy, should be read in conjunction with these Terms.
To place an order for flower delivery in Mill Hill or nearby regions, customers must complete the online ordering process as outlined on our website. This includes:
Upon submission, you will receive an on-screen acknowledgement and/or an automated order summary confirming receipt of your request. Please review the confirmation for accuracy and contact us promptly if you notice any errors.
All orders are subject to acceptance and availability. We expressly reserve the right to reject any order at our discretion. Order acceptance occurs only when we confirm shipment or delivery of your selected products. At this point, a binding contract is formed between you (the customer) and Flowers Mill Hill.
Occasionally, certain products may be unavailable or out of stock. In such cases, we may offer a suitable alternative of similar quality and value, or contact you to discuss preferences.
We make every effort to display accurate descriptions and images of our floral products. However, as flowers are seasonal and subject to availability, some natural variations may occur. Should it be necessary to substitute any flower or item, we guarantee that alternatives will be of equal or greater value and quality. Our team ensures that all floral arrangements are fresh at the point of dispatch.
All prices are clearly displayed in British Pounds Sterling (£) and include applicable VAT where specified. Delivery charges, where applicable, are displayed at checkout before you confirm your order.
Payments for online flower orders are processed securely through the payment methods presented on our website, which may include major credit/debit cards, online payment gateways, and other accepted means. Full payment must be received and authorised before your order is processed or dispatched.
We take reasonable measures to ensure that all payment details are secure. However, the responsibility for safeguarding any passwords or account access credentials used remains with the customer.
Our online flower delivery service covers Mill Hill and its surrounding areas. We endeavour to deliver orders on the date requested; however, delivery times are not guaranteed unless specifically agreed in writing. We deliver to residential addresses, business locations, hospitals, and other specified venues, provided they are within our service coverage area. It is the customer’s obligation to provide accurate and complete delivery information. Please ensure the recipient is available to accept the delivery on the chosen date.
If, for any reason outside our control, delivery cannot be completed on the requested date (for example, due to incorrect addresses, recipient unavailability, or force majeure events), we will contact you to arrange an alternative solution.
You may cancel your order for a full refund provided that the cancellation is requested before your order has been processed or dispatched. To initiate a cancellation, you must notify us as soon as possible through the designated process on our website, quoting your order reference number.
If cancellation is made after products have been customised, prepared, or dispatched, we reserve the right to decline the cancellation or to deduct reasonable costs from any refund issued. For same-day and next-day deliveries, please note that cancellations may not always be possible once processing has begun due to the fresh and perishable nature of our products.
We strive for complete customer satisfaction with every flower delivery in Mill Hill and the surrounding areas. If you are dissatisfied with your purchase due to quality concerns or if an error has occurred, please contact us within 24 hours of delivery to request a refund or replacement.
For any refund or return, we may require a photo of the product as delivered and a detailed explanation of the issue encountered. Claims submitted outside the stated time frame or where products have not been cared for as recommended may be declined at our discretion.
By placing an order via our online flower delivery platform, you warrant that all details provided are genuine and accurate. You agree to use the website for lawful purposes only and to refrain from purchasing products for resale or commercial distribution unless expressly authorised by us in writing.
You are responsible for ensuring that the recipient’s details, including the address and contact information, are correct and that the recipient or an authorised person is available to accept the delivery.
We make every effort to ensure accuracy and satisfaction with all aspects of the online flower delivery process. However, except in cases of fraud or personal injury resulting from our negligence, our total liability relating to any claim arising from or connected with your purchase is strictly limited to the purchase price of the products in question.
We are not liable for indirect, consequential losses, or loss of business, opportunity, or data resulting from the use or inability to use our website, delayed deliveries due to third-party factors, or incorrect information provided by customers. Our liability for any delay or failure in fulfilling obligations arising from events beyond reasonable control (including, but not limited to, natural disasters, transport interruptions, supply shortages, or strikes) is excluded as permitted by law.
All content, trademarks, logos, photographs, and designs appearing on the Flowers Mill Hill website remain the sole property of their respective owners and are protected by applicable intellectual property laws. Use of content or imagery for commercial or unauthorised purposes is strictly prohibited.
Your privacy is important to us. Details supplied during the ordering process are collected and processed in accordance with applicable data protection law. For further information on how we collect, use, and store your data, please refer to our Privacy Policy.
Flowers Mill Hill reserves the right to amend these Terms and Conditions at any time. Any updates will be posted on this page and become effective from the time of posting. It is your responsibility to review these Terms before each order to ensure your continued acceptance.
These Terms and Conditions and any disputes arising hereunder are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or connected with your use of our online flower delivery services.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any term shall be construed as a further or continuing waiver of any other term.
Thank you for choosing Flowers Mill Hill for your online flower delivery needs. These terms ensure a smooth, secure, and fair process for all customers across Mill Hill and the surrounding areas. Please contact our customer service team should you have any questions regarding your order or these Terms and Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mill Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mill Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
