At Flowers Mill Hill, we pride ourselves on delivering the freshest flowers every time. As a trusted local Mill Hill florist serving both households and local businesses, we’re committed to ensuring your floral gift arrives in perfect condition, every time. Our fresh flowers guarantee means that if you have any concerns about the quality or condition of your delivery, we are here to make it right.
Your satisfaction is our utmost priority. While we carefully package all bouquets, our flowers are delicate and rare mishaps may occur during transit. If your flowers arrive damaged or not in their best condition, please notify us on the same day of delivery, or within 24 hours at the latest.
To help us resolve the issue swiftly, we may request a clear photograph showing the damaged flowers. This helps us understand the issue and also helps us improve our service for all Mill Hill customers.
Flowers from Flowers Mill Hill are handpicked and arranged on the day of dispatch to ensure maximum freshness. We guarantee that your blooms will remain vibrant and fresh for a minimum of 5 days from the delivery date, provided they are kept in water and cared for appropriately according to the care instructions provided.
If your bouquet doesn’t meet this freshness window due to any deficiency on our part, please reach out to us within the guarantee period. We want you to enjoy every day of your flowers’ beauty and vitality.
We strive to make things right if you are not satisfied with your order due to issues with quality or condition. Depending on the situation, we offer:
Simply contact us with your order details and a brief description of the problem, and our support team will assist you in choosing the best solution for your specific case.
Your experience matters greatly to us at Flowers Mill Hill. If you wish to make a complaint about your flowers, service, or any other aspect of your order, please contact us as soon as possible. Provide your order details and a summary of your issue. Our team will acknowledge your complaint promptly and aim to resolve your concerns within 2 business days.
We take all feedback seriously and use it to continually improve the quality of our products and service for Mill Hill’s households and businesses.
We are proud to be a dedicated local florist for the Mill Hill community, trusted by families and businesses alike for our quality flowers and outstanding customer service. If you have any questions about our returns, refunds, or complaints policy—or about any aspect of your floral experience—don’t hesitate to reach out. Your satisfaction is always our top priority.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
